The trust has developed a long term relationship with Ballantyne’s, which has proven to be extremely successful in respect of improving standards of cleanliness and reducing revenue costs.

“We used Ballantyne FSS to help improve our tender package which we use to bid for public sector contracts. Kathleen was a huge help, offering superb and practical advice based on her in depth knowledge of the tendering process. We now have a tender we can be proud of, and I would have no hesitation in using Kathleen again if bidding for a specific contract.”

“Ballantyne’s have been an excellent resource to G4S in the mobilisation of large NHS contracts , implementing change in our MOD contracts and redesigning services and improving productivity in partnership with our managers . They have excellent change management experience, backed up with a strong practical and technical understanding of soft services. They are professional, extremely energetic and supported our contracts as if they were their own.  I would utilise the services of Ballantyne’s again into the future!”

“Ballantyne’s assisted Carillion by analysing processes and procedures, trained Managers and Supervisors in the NHS Scotland National Specification, auditing and conducting verification audits to ensure standardisation of outcomes and reporting. They conducted training in Effective Supervision, and as a result the Supervisors are more aware of their priorities, focused and enthusiastic about what they are doing in the workplace and have developed into a much stronger team. Following the training Carillion have commissioned Ballantyne’s to conduct monthly audits to ensure the standards and outputs which are now stable continue, we thank them for their help in achieving this.”

“Ballantynes were recommended by my Director who had worked with them several times. They provided strategic and subject matter expertise necessary to tackle a variety of complex categories. They work well in a teaming environment, customizing their approach to fit the unique needs and culture of their customer rather than trying to force a rigid process onto our organization. Ballantyne’s staff have a broad skills set that helped us achieve a smooth and efficient mobilisation of a large hospital. They value the customer’s relationship with their client and employees and that is reflected in the professionalism of their interactions. I would highly recommend working with them and look forward to many more opportunities to do so in the future.”

“Lynn Ballantyne provided 4 months of project management support to the total facilities management contract In ministry of Justice contracts in Wales which seen the successful implementation of our cleaning rationalisation plan whilst quality audit measurements increased and customer opinion survey results improved.

Lynn provided the technical knowledge, bespoke change management planning and was flexible and approachable throughout our project.

I would would have no hesitation in using The Ballantyne’s services again in the future.”

“I cannot praise and thank Ballantynes enough for their support. Lynn and Kathleen are highly professional, experienced and hardworking individuals who accomplished miracles on this contract. We are in the middle of a complex office move and the expert FM knowledge and drive from Ballantynes are of immense value. No challenge seems to be an issue since their passion to succeed overcomes all matters. I’d recommend Ballantynes without any hesitation to any organisation, as certainly we will use them for many years to come.”

“We have worked with Ballantynes on several occasions, all work carried out has been of the highest quality. We originally requested Ballantynes to investigate slippage in standards on one of our contracts and they consequently supported us in an interim management role for several months as we recruited for a new manager. Whilst in the temporary role Kathleen refreshed our service delivery through a redesign in operational structure, conducted technical training and quality measurement; new systems and processes were implemented to analyse quality and improve standards to ensure sustainable delivery. Kathleen was thorough in every task she undertook and assimilated with staff at every level. The post project de-brief ensured that the new manager could fully understand the historical challenges and ensured continuity of the standards required.”

“We utilised the services of Ballantynes to study our delivery at one of our long term contracts. Our project logic; to obtain an independent view of our operation as we believe to satisfy the customer may not be enough to earn future loyalty, instead we want our customers to experience exceptional service from a service leader worthy of their repeat business and referral.

The Ballantynes team reviewed our services, provided full feedback, a bespoke contract development plan was designed, delivered and then sustained by our team.

The exercise was beneficial to the OCS business, allowing us to develop our team, optimise our business outcomes, whilst demonstrating through our investment to our client how much we valued their opinion and continued to care about our long term delivery ensuring our client and our team were aware that regardless of contract age there was a desire to exceed the needs of every client.”

“The Ballantynes Team have worked with us over the last two years, providing a technical Housekeeping arm as we delivered support in hospitality to a leading UK wide care group.

The project initially focussed on current and proposed delivery through a fresh eyes study and after a period of planned development and alignment advanced to proposed services in a number of multi-site operational pilots.

The Ballantynes Team were organised, professional and technically robust, they communicated well, listened to the needs of the customer and took the employees through change at a pace to encourage ownership mirroring levels of responsibility. They suggested tools to measure change outcomes and processes to ensure sustainability.

The support provided was very well received, this was testament to the planning and hard work delivered by the Ballantyne’s Team.”

“The Ballantyne team have supported us through a fresh eyes study of our housekeeping services. Together we built an
action plan to reflect the changes desired in our business.

Our plan was communicated and Ballantynes took the team through our agreed change at a pace to promote
ownership, implementing tools to improve quality and reduce business risk and in summary Ballantynes delivered as we
agreed.

The independent feedback from our pilot homes further confirmed that high levels of satisfaction existed at the homes regarding the Ballantyne’s Team after the Pilot Change Support.”